Track the parcel by number

No. The order number in the online store is assigned by the store directly when placing an order on the site, and serves to identify your purchase, its formation and transfer to the courier service. The parcel number is assigned directly by the delivery service itself, after which it is sent through the online store to the buyer to track and receive the order.

Sometimes it happens. Most often, it should take several days from receiving the track number to starting tracking the package (especially if the package is international). This is due to the fact that the cargo number is created by the store remotely from the transport company, and the physical goods will be delivered and sent a little later - when all the preparatory procedures have passed, such as picking and packing the goods for shipment.
Also, the parcel may not be tracked in the case of its delivery by economy class postal carriers, such as Cainiao, a popular Chinese delivery service from the AliExpress website. In this case, the lack of tracking of the parcel is due to the low cost of delivery (most often, these services send inexpensive goods with "free" delivery.

It happens that a successfully tracked package suddenly stops being tracked. This happens in the following cases:

• he parcel was never handed over to the delivery service. On many sites, after ordering, the delivery track number is automatically reserved. If, after a certain time, the cargo has not been transferred to the logistics company, the reserved number becomes inactive and the package is no longer tracked.
• The parcel was lost in transit, or "stuck" in the customs center.
• Sometimes the tracking of a parcel is partial - for example, only in the country of the sender (recipient), without tracking in the transit countries of the cargo.

In these situations, the procedure is the same - contact the sender of the parcel for clarification, and after exceeding the waiting time for delivery - demand a refund for the ordered goods.

In order not to go to the post office every day waiting for the delivery of the parcel, just look at the status of its delivery on our website. If the parcel was not tracked, then after its delivery to the post office, you should receive a notification in paper form at the recipient's address, or in the form of an SMS / call to the phone number left when ordering.

It all depends on the distance of delivery - between the sender to the country of destination, and the delivery method itself. Most often, the terms of receipt of goods vary from 1-3 days for domestic (3-7 days - international) shipments by express services, 7-14 days - for EMS parcels, and up to 1-3 months - for packages and cargoes by standard delivery services . Very often, the speed of receipt depends on the time it takes to clear customs and the need to pay duty on the goods.

No way. This information is confidential and is not disclosed by postal operators for the safety of your cargo delivery. To identify the shipment, the track number or the parcel declaration number is used.